If the vehicle has a problem drivers are to cease driving the vehicle as soon and as safely as possible.
Do not allow anyone to attempt to rectify the problem. Please notify us immediately and then contact the breakdown service company details of which will be given to you at the start of the hire period.
Each vehicle is supplied with some of the more common spare parts to assist in the event of failure.
If the vehicle cannot be repaired it will be arranged for the drivers and vehicle to be returned to us.
We will endeavour to provide an alternative vehicle. If this is not possible a refund of equivalent value to the remaining hire value will be offered.